Frequently Asked Questions

How do I choose a crystal?

Choose by the mineral, color, shape, or personal meaning that appeals to you. Browse our Gifts Under $20 or Crystal Bundles & Sets for a starting point.

How should I care for my crystals?

Care varies by mineral. Check the product details before using water or cleaners. If you are unsure, contact us before cleaning your piece.

What packaging comes with my order?

Check each product listing for included packaging, stands, and accessories. Contact us before ordering if you need something special.

Where can I find shipping costs and delivery information?

See our shipping policy for details. The available shipping options and final charges appear at checkout before payment.

How do returns work?

Read our returns policy before ordering. Eligibility can vary by item.

How can I ask a question about an item or an order?

Email auracrystalcloud@gmail.com or use our contact page. Include the product name or your order number so we can help.